Oracle 1Z0-1038-23 Exam - Free questions
Oracle Service Center 2023 Implementation Professional
1Z0-1038-23 Free questions:
Here you can find Oracle Service Center 2023 Implementation Professional exam free sample questions which will help you to prepare for your upcoming certification test. These questions will give you an idea of what to expect on the exam and help you review the 1Z0-1038-23 study material.
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Question No. 1) Which two statements are true about the Organization object in Service Cloud?
A) It has a one-to-one relation with contacts.
B) It is widely used in Business-to-Business scenarios.
C) It has a one-to-many relation with contacts.
D) It is required to create an incident.
E) It can be associated with incidents directly.
Question No. 2) Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
A) It is triggered by an event that occurs on the standard objects that are used by queues.
B) It is a PHP script that executes only synchronously.
C) It can be triggered by an event that occurs even on a custom object.
D) It is triggered by an event that occurs on standard objects only.
F) It is also known as the Object Event Handler.
Question No. 3) Which setup sequence is used to give permissions to an individual to access an application?
A) Navigation set > Profile > Staff Account
B) Profile > Navigation set > Staff Account
C) Staff Account > Profile > Navigation set
D) None. No sequence is required.
Question No. 4) Which three functions are not part of the math group of functions?
Question No. 5) You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
A) Incident thread fields
B) Merge fields
C) Conditional fields
D) Custom fields
Question No. 6) When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below: An account has been created for you with the following User ID and Password: User ID: [email protected] Password: o2UdlJ8d An agent wants to disable the message being sent when a customer submits an incident via email. Which option must be enabled to achieve this?
Question No. 7) Which two statements are true when working with add-ins in a Custom Object workspace?
A) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
B) IGenericObject is the interface that is available with the add-in API for custom objects.
C) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
D) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
E) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
Question No. 8) Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score. Which three actions should you perform to meet this requirement?
A) Assign scores to the survey questions and set the status field based on the responses.
B) Schedule the survey on a daily basis.
C) Create a transactional survey.
D) Write a business rule to reopen the case.
E) Create a report for the survey scores.
F) Create a polling survey.
Question No. 9) In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations. How can this be done?
A) by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
B) by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
C) by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
D) by configuring settings at the time of creation of the custom object
Question No. 10) Which two types of joins are available in analytics?
C) Outer LTD) External
A) It cannot be used in Custom Object workspaces.
B) It is available when you use the Connect Common Object Model CCOM for API operations.
D) It comes with in-built exception handling.
Question No. 12) Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected. Which survey type would you use?
A) Transactional survey in rules
B) Broadcast survey
C) Polling survey
D) Website link survey
Question No. 13) Which is a sample object query?
A) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
B) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
C) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
D) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND Contact.Address.City='Bozeman';
Question No. 14) Which statement correctly differentiates between a bulk operation and a batch operation?
A) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
B) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
C) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
D) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
Question No. 15) Your customer specifies five requirements. Which three requirements can be fulfilled by using workflows?
A) If a contact record does not exist, creating a contact record as captured by an agent from customers
B) If a contact record exists, loading details from the contact found in the incident workspace
C) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
D) Capturing all incident-associated CO data from customers
E) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
Question No. 16) Which two statements are true about mailboxes?
A) Techmail is responsible for pulling emails from single or multiple mailboxes.
B) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
C) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
D) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
Question No. 17) Which two components can be edited in a standard report?
C) Column headings
D) Non-selectable filters
F) Report headings
Question No. 18) Which two are non-CRUD operations?
A) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte FileData);
B) RNObject = Binding.Create(RNObject Objects, CreateProcessingOptions Options);
C) UpdateResponseMsg = Binding.Update(RNObject Objects,UpdateProcessingOptions ProcessingOptions);
D) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
E) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
F) ReturnRawResult, bool DisableMTOM, outbyte FileData); RNObject rnObjects = _client.Get(clientlnfoHeader, objects, options);
Question No. 19) A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours. An incident arrives on Friday at 7 PM and is applied to the SLA LI instance. What is the response due time?
A) Saturday 6 PM
B) Saturday 4 PM
C) Monday 10 AM
D) Tuesday 11 AM
Question No. 20) In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow. What is the quickest solution to speed up incident workspace loading?
A) Removing fields in the workspaces
B) Placing objects on different tabs and splitting the loading across multiple tabs
C) Utilizing workflows and splitting functionality into more than one workspace
D) Creating multiple workspaces per business function and assigning to different profiles
Question No. 21) You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins. Which add-in should you create?
A) Content Pane
C) Report Command
D) Workspace Ribbon
E) Global Ribbon
Question No. 22) You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
A) Configuring advanced routing
B) Fixing the chat workspace
C) Clicking Request Chat on the Live Media bar
D) Deselecting the Pull Chat check box in the agent's profile
E) Requesting Chat from File > Options > View Options
Question No. 23) Your customer wants to display customized branding information in the login window. Which two options can be used?
A) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
B) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
C) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
D) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
Question No. 24) Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
A) Select the corresponding pull policy.
B) Select the Pull Chat check box in the chat profile.
C) Select the Chat check box that is associated with an agent's staff account.
D) Configure advanced routing.
E) Enable the engagement engine.
Question No. 25) What would you use for repetitive text with a single point of maintenance for any changes to the text?
A) Custom object field
C) Custom field
D) Merge field