Deploying Cisco Unified Contact Center Express Demo Questions
Here you can find Deploying Cisco Unified Contact Center Express exam sample questions which will help you to prepare for your upcoming certification test. These questions will give you an idea of what to expect on the exam and help you review the 500-052 UCCXD study material. Be sure to go over the Free 500-052 UCCXD questions multiple times so that you are confident and comfortable with the material. You can always go to the full 500-052 UCCXD dumps here.
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Deploying Cisco Unified Contact Center Express Sample Questions:
1. In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.)
A. to invoke a specified method of a custom Java class
B. to reference a variable of a custom Java Object
C. to pass variables between two different workflows
D. to create an object for the purpose of executing methods on a remote computer
E. to get a reference to the Contact and Session states
F. to allow for arguments to be passed to a specified method
2. What is the maximum number of contacts that Cisco Finesse supports in a phone book?
3. Which type of information is available from the Cisco Unified Contact Center Express control center?
A. date and time of most recent service status
B. Cisco Unified Communications Manager cluster status
C. system parameters configuration
D. database replication status
4. In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?
A. shut down
B. out of service
C. partial service
D. not configured
5. Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?
A. Accept Step
B. Proactive Debugging
C. Cisco Unified Contact Center Express Editor
D. Reactive Debugging
6. Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two)
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
7. An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record Which product provides these capabilities at the lowest cost?
A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced
8. If you use skills-based routing, where is the agent selection criteria defined?
A. in the Contact Service Queue definition
B. In the Resource definition
C. in the Skill definition
D. in the Skill Group definition
9. Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)
A. Cache Document
B. Trigger Application
C. On Exception Goto
D. Call Subflow
10. What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?