Oracle 1Z0-1064-23 Exam - Free questions
Oracle Fusion Service 2023 Implementation Professional
1Z0-1064-23 Free questions:
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Question No. 1) To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”. Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
A) Title, Status
C) Title, Category, Severity, Status
D) Title, Status, Problem Description
E) Title, Category, Severity
Question No. 2) In which three situations can default coverage be applied?
A) globally, to all service requests that do not have any other coverage
B) for a specific SR category
C) for a specific SR status
D) for a specific period of time
E) to a specific customer account
Question No. 3) Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
A) It does not require matching passwords between Engagement Cloud and DCS.
B) It is configured exclusively via the Engagement Cloud Security Console.
C) It enables anonymous users to search the DCS knowledge base.
D) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
Question No. 4) What is the main function of the Data Security Policies?
A) defines the data a particular user can see and/or modify
B) defines the views the application can access
C) defines the privileges and roles a particular user can have
D) defines the views or functionalities the user can access
E) defines the actions a particular user can do
Question No. 5) Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
A) Add an extension column to the milestone object to hold the warning threshold value.
B) Configure an analytics report showing milestones in warning status.
C) Specify the warning threshold for the milestone in the standard coverages.
D) Create standard text to be posted to the message thread.
E) Configure the email template to be used for notification.
F) Configure an object workflow action to send the email when the milestone status changes to warning.
Question No. 6) Which three types of data are included in the interaction associated with a normal call flow?
A) Start time of the call
B) Agent name
C) Service Request create date
D) Contact name
Question No. 7) Which statement is correct when describing the process of adding assignment rules from Service Setup?
A) Use the “Manage Service Assignment Rules” task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
B) Use the “Manage Service Request Assignment Object” task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C) Use the “Manage Service Assignment Rules” task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the “Manage Service Request Assignment Object” task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
Question No. 8) Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective. What is causing the problem?
A) Rules do not follow an order. When a call is received, the “edit contact” screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
B) Rules follow a priority order. When the system finds a contact token it automatically opens the “edit contact” page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
C) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
Question No. 9) You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option. Which three steps should you perform to configure user self-registration in your DCS application?
A) Configure the self-registrations to restrict registration to only existing Contacts.
B) Configure your self-registrations so that they are automatically approved.
C) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options” task.
D) Disable the anonymous access option in your DCS application.
Question No. 10) Which two are required to publish a completed Digital Customer Service (DCS) application?
A) a single “publish” action to complete the task
B) nothing (DCS applications are always available to all users.)
C) moving the application to Staging and subsequently to Production status
D) system administrator approval
Question No. 11) You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
A) You can modify the workflow to update field values within the SR object.
B) You can generate tasks for the SR object from the workflow.
C) You must make the changes using the Page Composer tool.
D) You will be required to code any new workflow actions in Groovy.
E) You can send an e-mail notification to specified recipients.
F) You can define the workflow to run when certain fields of the SRobject are changed.
Question No. 12) Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
A) Validate that the product item is active and published.
B) Verify that Eligible for Service is selected on the product item.
C) Verify that Root Catalog is selected on the product groups.
D) Validate that Allow Duplicate is selected on the product item.
Question No. 13) You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network. In which way can you enable the service requests to be shareable on Oracle Social Network?
A) Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
B) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
C) Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
D) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
Question No. 14) You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months. Identify two valid approaches to get this large volume of data.
A) You can schedule a single export as an ESS job (also known as a “scheduled process”) for all 12 months of SR data.
B) You can download large volumes of SR data from the Analytics interface.
C) You must retrieve large volumes of data through a REST API endpoint.
D) You can schedule incremental exports as ESS jobs (also known as a “scheduled process”) on a periodic basis, such as weekly or monthly.
Question No. 15) Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
A) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B) You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom “OpenTroubleTickets” of the Account object.
C) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
Question No. 16) Identify the sequence of steps you must follow to disable the Service Communication channels.
A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.
Question No. 17) Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed. Which are two reasons for this behavior?
A) You have not enabled the Computer Telephony Integration (CTI) service.
B) The only toolbar enabled is the default one, and you must configure at least two.
C) You did not enable the vertical toolbar which is required, while the horizontal is optional.
D) The signed-in user does not have the appropriate access privileges to a toolbar.
E) You entered a toolbar height that is not more than 70 pixels.
Question No. 18) Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
A) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B) Do not choose any optional criteria columns.
C) Choose all optional result columns.
D) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
Question No. 19) Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
A) It allows edits to dashboard pages.
B) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) In includes a preview option for all standard and custom object pages.
Question No. 20) Which two options are true about role synchronization for Digital Customer Service (DCS)?
A) is required for every DCS instance
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D) is real time
Question No. 21) Which three subobject functions are included in the REST API for Service Requests (SRs)?
A) Update SR reference
B) Update resource manager
C) Delete activity
D) Update resource member
E) Delete message
Question No. 22) Select three correct limits and restrictions when importing data from a file.
A) Both create and update operations are available for imported records.
B) By default, the import starts immediately after itis activated.
C) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
Question No. 23) Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles. What option could cause this problem?
A) The User Group selected for authoring articles has been set to ‘External”.
B) The Base Locale for the articles has not been enabled in the correct language.
C) Users have not been given the “Knowledge Analyst” role.
D) The “Show article snippet in search and recommend” option has not been selected in the task “Manage Administrator Profile Values”.
Question No. 24) If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
A) not be able to preview your application before you publish it
B) have to contact Oracle Support for the permission to deploy your custom DCS application
C) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) be required to create all of your own components for the display of Engagement Cloud objects
Question No. 25) Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received. What is the problem?
A) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
B) The configured frequency to retrieve emails is too long.
C) Incoming messages have a custom filter.
D) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
Oracle 1Z0-1064-23 Exam answers