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Module 1 - The Fundamentals of Business Process Management |
What is Business Analysis? |
What is Enterprise Content Management? |
Enterprise Content Management Model |
What is Business Process Re-Engineering? |
Business Process Re-Engineering Model |
Module 2 - Defining Business Process Management |
What is Business Process Management? |
Brief History of Business Process Management |
What are the Benefits of Business Process Management? |
Reflecting on Processes |
Module 3 - The Business Process Life Cycle |
The Vision Phase |
The Design Phase |
The Modeling Phase |
The Execution Phase |
The Monitoring Phase |
The Optimizing Phase |
Module 4 - Business Process Engineering |
Business Process Engineering |
Change Management |
Summary |
Module 5 - Information Systems and Goals |
System and Subsystems |
The Information Systems |
Elements of Information Systems |
Systems Analysis |
Definitions and Goals |
Define Logical Specifications and Design |
Select the best Alternative Physical System |
Module 6 - Systems Design |
Introduction |
Intermediate Steps |
Systems Design |
Module 7 - Systems Implementation |
Introduction |
Intermediate Steps |
Testing and Obtaining Approvals |
Systems Implementation - Summary |
Module 8 - Systems Operation |
Post Implementation Review |
System Maintenance |
Systems Operations |
Exam Name: GAQM Business Process Manager
Exam Duration: 60 minutes
No of Questions: 50
Passing Marks: 70%
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