ITIL 4 Foundation {ITIL-4} Pdf Questions
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ITIL 4 Foundation exam Syllabus:
| Understand the key concepts of service management |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management |
| Understand the four dimensions of service management |
| Understand the purpose and components of the ITIL service value system |
| Understand the activities of the service value chain, and how they interconnect |
| Know the purpose and key terms of 15 ITIL practices |
| Understand 7 ITIL practices |
Official ITIL 4 Foundation exam Details:
Exam Name: Exam ITIL-4: ITIL 4 Foundation
Duration: 60 Mins
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