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ITIL Practitioner exam Syllabus:
1. Be able to use IT Service Management concepts that are important drivers of continual service improvement 3. Be able to apply the CSI approach to manage improvements in a given organizational context
6. Be able to apply organizational change management to support continual service improvement
4. Be able to use metrics and measurement to enable continual service improvement**
5. Be able to communicate effectively to enable continual service improvement**
1. Be able to use IT Service Management concepts that are important drivers of continual service improvement 3. Be able to apply the CSI approach to manage improvements in a given organizational context
6. Be able to apply organizational change management to support continual service improvement
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