ITIL Practitioner {ITIL-P} Pdf Questions
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ITIL Practitioner exam Syllabus:
| 1. Be able to use IT Service Management concepts that are important drivers of continual service improvement 3. Be able to apply the CSI approach to manage improvements in a given organizational context |
| 6. Be able to apply organizational change management to support continual service improvement |
| 4. Be able to use metrics and measurement to enable continual service improvement** |
| 5. Be able to communicate effectively to enable continual service improvement** |
| 1. Be able to use IT Service Management concepts that are important drivers of continual service improvement 3. Be able to apply the CSI approach to manage improvements in a given organizational context |
| 6. Be able to apply organizational change management to support continual service improvement |
Official ITIL Practitioner exam Details:
Exam Name: Exam ITIL Practitioner
Duration: 2 hours and 15 minutes
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