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1. Be able to use IT Service Management concepts that are important drivers of continual service improvement 3. Be able to apply the CSI approach to manage improvements in a given organizational context |
6. Be able to apply organizational change management to support continual service improvement |
4. Be able to use metrics and measurement to enable continual service improvement** |
5. Be able to communicate effectively to enable continual service improvement** |
1. Be able to use IT Service Management concepts that are important drivers of continual service improvement 3. Be able to apply the CSI approach to manage improvements in a given organizational context |
6. Be able to apply organizational change management to support continual service improvement |
Exam Name: Exam ITIL Practitioner
Duration: 2 hours and 15 minutes
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