Salesforce Certified Service Cloud Consultant {SERV-CC} Pdf Questions
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Salesforce Certified Service Cloud Consultant exam Syllabus:
| Industry Knowledge | 10% |
| Implementation Strategies | 15% |
| Service Cloud Solution Design | 16% |
| Knowledge Management | 9% |
| Interaction Channels | 10% |
| Case Management | 15% |
| Contact Center Analytics | 5% |
| Integration and Data Management | 5% |
| Service Console | 15% |
Official Salesforce Certified Service Cloud Consultant exam Details:
Exam Name: Exam SERV-CC: Salesforce Certified Service Cloud Consultant
Duration: 105 Mins
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