Genesys Cloud Certified Professional - Contact Center Admin {GCP-GC-ADM} Pdf Questions
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Genesys Cloud Certified Professional - Contact Center Admin Exam Syllabus:
| Genesys Cloud Collaborate |
| Basic overview of the Genesys Cloud Platform and Administration |
| Overview of Genesys Cloud Collaborate |
| List the features of Genesys Cloud Contact Center |
| List the three levels of Contact Center licensing |
| Configure Automatic Call Distribution to optimize customer service |
| Describe ACD processing |
| Explain interaction flow and queue design |
| Evaluation and routing combination |
| Configure agent utilization |
| Configure ACD Skills and Language Skills |
| Configure wrap-up codes |
| Configure After Call Work |
| Activate and deactivate agents on queues |
| Test ACD call routing |
| Configure ACD email in Admin settings |
| Test ACD email routing |
| Describe ACD Messages |
| Purpose and capabilities of Genesys Cloud Architect |
| Features of Genesys Cloud Architect |
| Describe the options for Inbound |
| Describe how to create and edit System and User Prompts |
| Genesys Cloud Data Actions Integration |
| Describe the function and purpose of the Genesys Cloud data actions Integration |
| Scripting in a Genesys Cloud contact center |
| Describe Scripts and basic script functionality |
| Genesys Cloud Outbound Dialing |
| Describe the Outbound Dialing modes |
| Explain the use of Contact Lists |
| Configure and test an Outbound Power Dialing campaign |
| Use of Reports and Dynamic Views |
| List the main types of reports and describe their use |
| List the main Dynamic Views and describe their use |
| Configure and run an Interaction Details report |
| Quality Management in a Genesys Cloud contact center |
| Quality Policies Overview |
| Describe how to enable call recording on a Trunk |
| Create a recording policy |
| Create and publish an Evaluation form |
| Quality Evaluator and Quality Administrator dashboards |
| Workforce Management in a Genesys Cloud contact center |
| Workforce Management Overview |
| Working with Schedules |
| Benefits of scheduling agents |
| Create a manual schedule |
Official Genesys Cloud Certified Professional - Contact Center Admin Exam Details:
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
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