Genesys Cloud Certified Professional - Reporting and Analytics {GCP-GC-REP} Pdf Questions
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Genesys Cloud Certified Professional - Reporting and Analytics Exam Syllabus:
| Introduction to Reporting and Analytics |
| Reports Overview |
| Analytics Overview |
| Genesys Cloud Reports |
| Agent Reports |
| Queue Reports |
| Outbound Reports |
| Dialer Campaign Success Results by Interval report |
| Dialer Campaign Success Results by Day report |
| Dialer Campaign Detailed Attempt History report |
| Other Reports |
| Interaction Details Report |
| User Status Detail Report |
| Working with Reports and Troubleshooting |
| Configure a Report |
| Run a Report |
| Download a Report |
| Edit, Copy and Delete a Report |
| Report Examples and History |
| Troubleshooting Reports |
| Dashboards |
| Dashboard Overview |
| Available Dashboards |
| Contact Center Dashboard |
| Quality Administrator Dashboard |
| Quality Evaluator Dashboard |
| Campaigns Dashboard |
| Supervisor app for iOS |
| Dynamic Views |
| Queues View |
| My Queues Activity |
| Queues Activity |
| Queues Performance Summary |
| Agent Performance Views and Interaction Views |
| Skills Performance View |
| Managing Your Team Through Presence and Status |
Official Genesys Cloud Certified Professional - Reporting and Analytics Exam Details:
Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
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