ServiceNow Certified Implementation Specialist – Customer Service Management {CIS-CSM} Pdf Questions
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ServiceNow Certified Implementation Specialist – Customer Service Management Exam Syllabus:
| Learning Domain | % of Exam | |
| 1 | Engagement Methodology and Project Planning
| 5% |
| 2 | Customer Service Management System Setup and Configuration
| 60% |
| 3 | Customer Service Management Integration
| 10% |
| 4 | CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics
| 25% |
| Total | 100% |
Official ServiceNow Certified Implementation Specialist – Customer Service Management Exam Details:
Exam Name: ServiceNow Certified Implementation Specialist – Customer Service Management
Exam: 60 questions
Exam Duration: 90 minutes
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